Stubborn Mule
Brewery

Stunning beers handcrafted
in Manchester

 

Stubborn Mule
Brewery

Stunning beers handcrafted
in Manchester

Trade Sales

If you’re interested in stocking our beers please get in touch.

We’re developing the way places can access our range. There should be a hassle free way of buying our beers that’ll suit you whatever you location or size of outlet.

As a new brewery we think it’s important to meet our customers. If we’ve not booked a slot with you or called by on the fly shout up for a visit and some samples to find out what we’re all about.

Aside from coming direct to us you can also access our trade sales online via Eebria Trade. If you’ve not already signed up to Eebria Trade follow the link below to have some top Manchester beers delivered to your doorstep.

+44 (0)7730 515251

info@stubbornmulebrewery.com

@stubbornmulebru

 STUBBORN MULE BREWERY LIMITED

Wholesale/Trade – Terms & Conditions of Sale

These are the legal terms and conditions on which we sell any of the products supplied by Stubborn Mule Brewery.

The following terms and conditions apply when placing an order with Stubborn Mule Brewery Limited. Please read carefully. If you have placed an order with Stubborn Mule Brewery you are deemed to have agreed to the following terms and conditions.


About Us

We operate Stubborn Mule Brewery. We are Stubborn Mule Brewery Limited, a company registered in England and Wales under company number 16163174 and with our registered office at Unit 2, Radium Works, Bridgewater Road, Altrincham, WA14 1LZ. Our VAT number is GB 245 0367 21. Our AWRS Reg No is XKAW00000107616.

If you wish to contact us in writing you can send us an e-mail to sales@stubbornmulebrewery.com


Our Beers

We’re all about looking for the best ways to present our beers and in many ways once beer has left the brewery we are reliant upon our customers to help ensure quality in our products whether they be cask, keg or bottle. All of our beers (including kegs & bottles) are naturally conditioned using the yeast that still resides in the beer post-fermentation. None of our beers contain isinglass finings (gelatine obtained from fish guts) and which makes the majority (our Cream Ale & Magnum Red IPA contain honey) of them vegan friendly.

We do everything we can to produce tasty, fresh, well presented, modern beers and as a consequence we do experiment brew to brew. We appreciate that consistency is generally desirable in brewing but we also want to continually improve our offering and thus will make changes even to core beers from time to time. This flexibility and license to continually evolve our products, and take a few risks, is what makes brewing at our scale so interesting and is essentially what’s driving today’s thriving craft beer scene.

We’ve built a brewery that’s basic but is starting to produce some great beers. Our current brewing process dictates that all of our beers have undergone secondary fermentation at the brewery and so don’t require a conditioning period following delivery.

Our beers should be well conditioned.

Our beers contain allergens: Gluten, Wheat, Barley, Oats

Casks

Our cask beer can be expected to settle in between 24-72 hours following delivery, all our beers have a naturally occurring haze which we quite like. If served inside these recommended times, the haze maybe more apparent although the beer tastes just as good.

Ideally vent casks 48-72 hours prior to service.

KeyKegs

KeyKegs are based on a “bag in ball” principle, have their own specific couplers (check you have one) and – as gas/air never comes into contact with the beer – stay fresh for an extended period of time (weeks rather than days). Our KeyKeg conditioned beers have been primed with corn sugar (dextrose) to achieve higher natural volumes of CO2 in the kegs than we expect in our cask beers. KeyKeg beers can be expected to settle in their service position after 24 hours.

Bottles

Bottles are sold in cases of 24. Our bottled beers are not filtered or sterilised, they are naturally conditioned and packaged onsite in our brewery. Bottled conditioned beer invariably will have a fine yeast layer at the bottom of the bottle. Pour with reasonable care for a clear finish. For those who prefer, the bottle can be swirled to capture the yeast cake and potentially enhance flavour. Either way works.

5L Mini-Kegs

Like our other lines of packaging, 5L Mini-Kegs are conditioned in the vessel, they are also primed to increase the levels of carbonation. We believe this enhances beer quality, longevity in service and your overall enjoyment – although it does sometimes lead to a lively first half pint or so.


General

 By placing an order with Stubborn Mule Brewery, you are deemed to have accepted these Terms and Conditions of sale.

Stubborn Mule Brewery Limited reserves the right to amend these Terms and Conditions without notice at any time.


Products & Prices

All prices exclude VAT.

All products are offered subject to availability.

Prices for our Products may vary from time to time and shall be the price set out in the Order, or, if no price is quoted, the price set out in our price list in force as at the date of delivery. We may, by giving notice to you at any time before delivery, increase the price of the Products to reflect any increase in the cost of the Products that is due to: any factor beyond our control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs); any request by you, to change the delivery date(s), quantities or types of Products ordered; or any delay caused by any of your instructions or failure by you to give to us adequate or accurate information or instructions.

The quoted price of a Product excludes VAT at the applicable current rate chargeable in the UK for the time being. However, the invoice for Products will include VAT at the current rate where applicable. If the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.


Payment

We shall invoice you for each Order prior to or at the point of delivery.

Unless agreed otherwise, goods will not be delivered until payment in full has been received in the form of Bank Transfer.

If Cash on Delivery has been agreed, goods will not be released at point of delivery until full payment has been received.

Cheques are not legal tender and will not be accepted.

Payment terms and credit periods (if any) should be pre-agreed.

We may suspend further deliveries under this contract (without notice) if you become unable to pay your debts as they fall due.

Without prejudice to any other right under law, if you fail to make any payment due to us by the due date for payment, you shall pay to us all costs and expenses incurred by us in recovering such overdue amounts, including without limitation, the fees of any debt collection agencies instructed, any court fees and any legal costs.

If you dispute any invoice you shall immediately notify us in writing. All parties shall negotiate in good faith to attempt to resolve the dispute promptly.


Deliveries

We will use our best endeavours to deliver your order promptly but cannot accept any liability for a delay, however caused. We do not deliver on Saturdays, Sundays or public holidays unless by prior arrangement.

Normal delivery hours are between Monday to Friday 08.00 to 18.00.

Deliveries must be signed for by a person of 18 years or older.

Signature at the point of delivery acknowledges receipt of the goods. Goods will not be left with third parties unless by prior arrangement.


Retention of Title

 All goods remain the property of Stubborn Mule Brewery Limited until paid in full. In the event of sale of the goods by the customer prior to payment, the customer shall hold the proceeds of the sale on behalf of Stubborn Mule Brewery Limited in such a way as to be identifiable as the property of Stubborn Mule Brewery Limited.

Where it is not possible to identify the specific goods then we reserve the right to claim for all monies outstanding.

Without prejudice to any other right under law, if you fail to make any payment due to us by the due date for payment, you shall pay to us all costs and expenses incurred by us in recovering such overdue amounts, including without limitation, the fees of any debt collection agencies instructed, any court fees and any legal costs.


Defective Products

It is our policy to ensure that all our goods are supplied to our customers in perfect condition. We will only exchange or refund products which we deem “not fit for consumption”. If the product is simply not liked by the customer, it cannot be exchanged, replaced or returned.

You may reject any Products delivered to you that do not comply with an Order placed, provided that you:

  1. i) examine the Products at delivery;
    ii) retain packaging materials for inspection;
    iii) endorse the relevant delivery note with details of the defect;
    iv) notify us in writing of the defect within 3 business days of delivery or, if later, within 3 business days of the defect becoming apparent; and
    v) if requested to do so by us, return the Products to our premises.

We shall not be liable for defective Products in any of the following events:

(a) you make any further use of such Products after giving notice of issue; or
(b) the issue arises because you failed to follow our oral or written instructions as to the storage and use of the Products or (if there are none) good trade practice regarding the same.

If you fail to give notice of rejection in accordance with the above, you shall be deemed to have accepted the Products.

If you reject any Products then we may, at our discretion, either replace the rejected Products or issue a credit note equivalent to their invoiced value. Stubborn Mule Brewery Limited will have no further liability to you in respect of the rejected Products.

We shall not be liable to pay any compensation to you, other than any agreed refunds. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt. Stubborn Mule Brewery Limited are not liable for damage caused by customer mishandling.


Ancillary Goods

Ancillary Goods means those support items including, but not limited to, returnable casks or kegs, taps and stillage.

All Ancillary Goods provided by Stubborn Mule Brewery Limited in provision of the Products shall, unless specified in writing by us, remain the property of Stubborn Mule Brewery Limited until either returned in good condition or paid for in full by you.

We shall be entitled to charge you for Ancillary Goods that are not returned or made available for collection within 90 days of receipt by you. Such payment shall be at current market prices as determined by Stubborn Mule Brewery Limited.

Ancillary Goods shall be returned to Stubborn Mule Brewery Limited by the same method as they are delivered to you.

Where Ancillary Goods are to be collected by us you shall ensure such Ancillary Goods are made available for collection at such times as we shall reasonably request.

Where you are solely responsible for the return of Ancillary Goods, it is your duty to organise and return all Ancillary Goods within the 90 day period. Such responsibility will be deemed to lie with you unless we have specified otherwise in writing.

Where Ancillary Goods are sent out by you to any third party, it is your sole responsibility to ensure that the delivery and return of such Ancillary Goods is recorded. These records shall be made available to us when reasonably requested.

Where the Ancillary Goods are sent out by you to any third party, you are responsible for the uplift of these Ancillary Goods in a timely fashion in accordance with BBPA Technical Circular No. 418: Keg and Cask Supply Chain Best Practice.

You agree to keep any and all property belonging to us, including Products and Ancillary Goods which are situated at the your premises or place of sale insured against all risks for their full replacement cost unless and until title passes to you.

Upon becoming aware of any breach of clauses we may, at our discretion, request the return of all returnable Ancillary Goods in your possession within 90 days, after which time the replacement value of the returnable Ancillary Goods will become immediately payable by you.


Ullage

You may reject draught Products delivered to you that are unfit for sale to the public provided always that:

(a) the recommended settling and venting times (72 hours minimum for cask, 24 hours for KeyKeg) are observed;
(b) the recommended temperatures (11oC-13oC for our beers) are maintained during storage of the Product;
(c) the storage/service areas (usually a cellar) are kept clean and free of micro biological contaminants;
(d) less than two gallons has been removed from the Product;
(e) the Product is sealed and retained to be uplifted by us or our agent.

Ullages will be collected by us and an ullage note shall be given to you upon collection. A credit note will then be provided by us to you if the defect is identified in testing by us.

Ullages for bottled Products will be accepted by us only prior to the Best Before Date on the bottled Product.


Intellectual Property

Unless otherwise stated, the copyright and other intellectual property rights in all material provided with our Products, including without limitation any branding, product names, designs and trademarks are owned by us or our licensors. Any use of extracts from such for any purpose is prohibited and nothing in these terms or otherwise shall be construed as granting any rights in our intellectual property.


Webshop T&Cs

These are the legal terms and conditions on which we sell any of the products supplied by Stubborn Mule Brewery Limited

The following terms and conditions apply when placing an order with Stubborn Mule Brewery Limited. Please read carefully. If you have placed an order with Stubborn Mule Brewery you are deemed to have agreed to the following terms and conditions.


About

We operate Stubborn Mule Brewery & www.stubbornmulebrewery.com We are Stubborn Mule Brewery Limited, a company registered in England and Wales under company number 16163174 and with our registered office at Unit 2, Radium Works, Bridgewater Road, Altrincham, WA14 1LZ. Our VAT number is GB 245 0367 21. Our AWRS Reg No is XKAW00000107616.

If you wish to contact us in writing you can write to the above address or send us an e-mail to websales@stubbornmulebrewery.com


Casks

Our cask beer can be expected to settle in between 24-72 hours following delivery, all our beers have a naturally occurring haze which we quite like. If served inside these recommended times, the haze maybe more apparent although the beer tastes just as good.

We provide cask taps to serve rather than hand pulls reducing both expense and complexity of set-up.

We will require confirmation pre-delivery you have a suitable place to receive, stillage and serve our cask beers. OUR BEERS WILL NOT BE LEFT TO BE CONSUMED IN 20oC ROOMS OR ANYWHERE WE DEEM UNSUITABLE.

As far as possible a suitable place will be approx. 12oC-14oC or cellar cool and out of the sunlight.

If a cask is moved following set-up and stillage. It is done entirely at your own risk. We will accepts no returns or refund requests in relation to cask that haven’t settled or served as anticipated.

Ideally order casks 2 weeks prior to your event. Delivery will be arranged to allow casks to be tapped and vented 48-72 hours prior to service.

No ullages will be accepted.

Tapping & Venting Our Cask Beers – we will be on hand to assist with this aspect if you’re not confident.

Don’t roll the cask around, it’ll increase your beers settling time.

Lay the cask on the stillage.  If the cask has moved a lot prior to laying down leave it for a few hours; if not you can wait an hour or so and go to the next step.

Take the sterilised Y-type tap provided using the bottom end for dispense.

Open the tap and place a bucket underneath it. Using a wooden or rubber mallet knock the tap into the keystone by striking the bunged end hard with one hit.  Some beer will drop into the bucket out of the open tap. A vacuum in the cask will stop further flow but quickly close the tap once it is in securely.

MAKES SURE THE TAP IS CLOSED. Grip the wooden spile (provided) in a pair of pliers, and knock it fully into the cask shive with a mallet.

Leave the first spile in place for 24 hours or as recommended by us. At this point carefully remove it with pliers and replace with the second sterilised hard spile provided. Place this spile loosely back in the shive hole to allow the beer to vent without anything unwanted dropping in to the cask.

From here the beer should settle in line with our advised times and be ready for service as required. Feel free to taste check periodically using the y-tap. Try to avoid getting carried away at this stage.

DO NOT MOVE THE CASK NOW AS IT WON’T RESETTLE.

Serve and relax.


Bottles

Bottles are sold individually, in gift packs or in cases of 12 or 24, depending on availability. Our bottled beers are not filtered or sterilised, they are naturally conditioned and packaged onsite in our brewery. Bottled conditioned beer invariably will have a fine yeast layer at the bottom of the bottle. Pour with reasonable care for a clear finish. For those who prefer, the bottle can be swirled to capture the yeast cake and potentially enhance flavour. Either way works.


5L Mini-Kegs (approx. 8.5 pints)

Like our other lines of packaging, 5L Mini-Kegs are conditioned in the vessel, they are also primed to increase the levels of carbonation. We believe this enhances beer quality, longevity in service and your overall enjoyment – although it does sometimes lead to a lively first half pint or so.


General

You must be aged 18 or over to purchase alcoholic beverages. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

When ordering and making a payment you are deemed to have accepted our Terms and Conditions and to have confirmed that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older.

Stubborn Mule Brewery reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site and the Online Store after changes are posted will constitute your acceptance of the changes to these Terms.

The Terms and Conditions on the Stubborn Mule Brewery website supersede all others.

All prices are quoted in pounds sterling.

We aim to ensure the prices shown on our Online Store are correct. In the event that an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

Whilst every effort is made to supply all items listed on this Online Store, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with at least the same value.

We reserve the right to withdraw or replace products in our Online Store without notice. Merchandise prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, Stubborn Mule Brewery takes no responsibility and shall not be held liable for information that is incomplete, inaccurate or out of date.

Stubborn Mule Brewery will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information is when placing your order and on confirmation of your completed order.


Delivery & Shipping

All our webshop products have been itemised by weight. The following rates apply:

  • Brewery Collection*
  • Super Local (No weight restriction) Day/Evening Rates of £3.95/£4.99 Apply.*
  • Small Pack (under 2kg) £5.99
  • Standard (2kg to 15kg) £7.99. This covers a case of up to 24 bottles.
  • Premium Shipping (15kg+) £7.99 + £7.99 per 15kg over 15kg.

For Small Pack, Standard & Premium options you can expect to receive your goods via courier delivery in 3-5 working days from day of order. Normal courier delivery hours are Monday to Friday 08.00 to 21.00.

Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

No refund will be considered for orders made by minors.

It is your responsibility to ensure that an adult over the age of 18 is at the delivery address to sign for receipt of the goods. The re-delivery process can be undertaken twice only, after which couriers are instructed to return the goods to us. In these circumstances you may be liable for any additional courier costs.

Signature at the point of delivery acknowledges receipt of the goods.

Goods will not be left with third parties unless by prior arrangement.

It is our policy to ensure that all our goods are supplied to our customers in perfect condition. We will only exchange or refund products which we deem “not fit for consumption”. If the product is simply not liked by the customer, it cannot be exchanged, replaced or returned.

It is the responsibility of the customer to report goods damaged in transit.

We shall not be liable to pay any compensation to you, other than any refund as stated above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, or any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.

No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt. Stubborn Mule Brewery are not liable for damage caused by customer mishandling.

Please note that deliveries during festive periods may take longer due to additional strains on courier companies.

Alcohol is best enjoyed in moderation. Find out more here: http://www.drinkaware.co.uk/

* For Brewery Collection please call us on 07730 515251 or email webshop@stubbornmulebrewery.com to arrange a suitable pick-up time with us.

*Super Local is only available to delivery addresses in UK Postcodes WA15, WA14, M23 & M33.

Orders must be received before 2pm Tuesday to qualify for a £3.95 24hr Daytime Delivery (Weds 8am – 6pm) or £4.95 48hr Evening Delivery (Thursday 5pm til 9pm) that week.

If not received by 2pm your delivery will take place during the same window the following week.

We will use our best endeavours to deliver your order promptly but cannot accept any liability for a delay, howsoever caused. We do not deliver on Saturdays, Sundays or public holidays unless by prior arrangement. This service will incur additional charges.

No weight restriction.

£15 Minimum Order.

Please ensure someone over 18 is available during the delivery window collect and sign for goods.

Signature at the point of delivery acknowledges receipt of the goods.

Goods will not be left with third parties unless by prior arrangement.


Cancellations of orders

We will cancel your order and refund any payment provided cancellation is within 7 days after the receipt of the beers and that the beers are returned in good condition, unopened and sealed as required by the Consumer Protection from Distance Selling Regulations 2000 (as amended).

To cancel orders, call us on 07730 515251 or email us at websales@stubbornmulebrewery.com you may also write a letter to us at the following postal address: Stubborn Mule Brewery (Returns), Unit 2, Radium Works, Bridgewater Road, Altrincham, WA14 1LZ

Refund requests that are deemed valid will be made within 30 days from the date of cancellation.

It is the customer’s responsibility to ensure the goods are correctly repackaged and safely returned.

We can arrange collection, but charges will apply.


Payment

Payment can only be made using credit/debit cards via Stubborn Mule Brewery Limited’s own account with Stripe

Card payments are made through a secure server, via ‘Stripe’. Stubborn Mule Brewery does not store our customer’s financial details. Your personal details are not passed to any third party.

Your payment will appear as ‘STUBBORN MULE BREWERY LTD’ on your bank/credit card statement.

Payment will be taken at the time of ordering.


VAT Tax & Prices

All prices quoted are inclusive of VAT at the current rate. VAT receipts can be requested by customers who can reclaim VAT.


 

Returns

Goods may be returned within 30 days of delivery if you are not satisfied for whatever reason. It is the customer’s responsibility to ensure the goods are correctly repackaged and safely returned to the address below:

Stubborn Mule Brewery (Returns)

Unit 2

Radium Works

Bridgewater Road

Altrincham

WA14 1LZ


Refunds

If you receive your products in a poor condition (e.g. broken bottles or spoiled beers), please inform us immediately calling 07730 515251 or by emailing websales@stubbornmulebrewery.com. We will give you a refund on spoiled or damaged bottles only. You may also write a letter to us using the same mailing address stated above.

Refunds will be given to the customer within 30 days after the beers have been delivered.

These terms and conditions do not affect your statutory rights. For further information on such rights speak to your Local Authority Trading Standards Department or Citizen’s Advice Bureau.


Ancillary Goods

Ancillary Goods means those support items including, but not limited to, returnable casks or kegs, taps and stillage and is specific to our Party cask & pin services.

A deposit, determined by Stubborn Mule Brewery on confirming your order, will be taken at point of payment for goods & services.

All Ancillary Goods provided by Stubborn Mule Brewery Limited shall, unless specified in writing by us, remain the property of Stubborn Mule Brewery Limited and will be returned in good condition.

We shall be entitled to charge you for Ancillary Goods that are not returned or made available for collection following receipt and subsequent use by you. Such payment shall be at current market prices as determined by Stubborn Mule Brewery Limited.

Ancillary Goods shall be returned to Stubborn Mule Brewery Limited by the same method as they are delivered to you.

Where Ancillary Goods are to be collected by us you shall ensure such Ancillary Goods are made available for collection at such times as we shall reasonably request.

Where you are solely responsible for the return of Ancillary Goods, it is your duty to organise and return all Ancillary Goods as agreed with Stubborn Mule Brewery. Such responsibility will be deemed to lie with you unless we have specified otherwise in writing.

Ancillary Goods will not be sent out by you to any third party.

You agree to keep any and all property belonging to us, including Products and Ancillary Goods which are situated at your premises or place of use safely secured until the time they are collected by, or returned to Stubborn Mule Brewery.

Upon becoming aware of any breach of clauses we may, at our discretion, request the return of all returnable Ancillary Goods in your possession, after which time the replacement value of the returnable Ancillary Goods will become immediately payable by you.

Any breach such as, but not exclusively, those described above will result in the loss of aforementioned deposit.


Copyright and IP Rights

All content is copyright Stubborn Mule Brewery Limited unless stated otherwise.


Force Majeure

Stubborn Mule Brewery Limited shall not be liable for the failure to fulfil any terms of any transaction governed by these conditions of sale if fulfilment has been delayed, hindered or prevented by any circumstances whatsoever which is not directly within its control such as, but not exclusively, Act of God, Government regulation or order, fire, theft, flood, strike, riot, insurrection, war, national emergency, power shortage, pandemic, terrorist activity.

Stubborn Mule Brewery Limited are not liable for breach of these conditions for any loss or liability arising from circumstances of force majeure.


Law

These Terms and Conditions shall be subject to and interpreted in accordance with the laws of England. Our failure to enforce a right does not amount to waiver of it.


Age Restrictions

We reiterate. By placing an order on this website (for any alcoholic drink) you are declaring that you are 18 years of age or over. Alcohol is NOT for sale to people under the age of 18.

These items must be used responsibly and appropriately.

It is the responsibility of the purchaser to ensure that the items are received by persons over the age of 18, particularly when requesting delivery to an address other than your billing address. Stubborn Mule Brewery will not take responsibility for the consequences should you not follow this advice.